Can I cancel my order?

We want to deliver your order as soon as possible. That’s why you can only cancel your order up until it has been processed for shipment. You can get in contact with our Customer Service support to cancel your order.

Please note: it’s not possible to cancel a single item in your order.

How can I order from your web shop?

As soon as we start processing your o

Add products to your shopping cart via the purple ‘Add to cart’ button. If you place the order while logged in to your Duvencioglu account, you can order ever faster. 

Steps to order at Duvencioglu

  1. Add products to your shopping cart via the brown ‘Add to cart’ button.
  2. Go to the brown shopping bag in the top right corner to finish your order.
  3. Click on the brown ‘check out securely’ button.
  4. Add your personal details and choose your delivery method.
  5. Choose your payment method.
  6. Check your order.
  7. Pay your order.

Once you’ve finished your order, you’ll receive a confirmation email and the parcel will be shipped to you as soon as possible!