Description
Arozzi’s signature ergonomic design makes using this chair easier on your back and posture for longer periods of use. The Arozzi Primo comes with an adjustable internal lumbar support which is controlled by a knob on the side of the backrest, as well as a completely new type of neck pillow which is more supportive and ergonomic.
Brian McQuery –
TERRIBLE ASSEMLY GUIDE!When I opened the box and removed the contents I didn’t find an assembly guide. I went on the Arozzi website, but there was no assembly guide for this chair, though there were PDF’s for other chairs. I went on their 24-7 chat, but Emma couldn’t help me. She told me to use the contact portal and I’d get an answer in one business day. But it was Saturday and I wanted to assemble the chair. I found their YouTube assembly video, which is helpful, but not great. When I opened the bag containing the chair seat, I found the assembly guide inside. But it’s garbage. It has some pictures, but no directions. There are 3 different size screws. 2 of them are similar, but the guide doesn’t tell you where the longer screws go. And it skips the step of attaching the armrests. I guess they are magically supposed to attach themselves to the seat. On my chair back one of the holes in the fabric did not match the screw hole. It was off by a lot. So I had to put a new hole in the fabric. There are plastic pieces that go on each side of the chair, but it doesn’t explain how to attach them. Once I heard from customer service and downloaded the PDF on Monday I learned that the third set of screws are how you attach those. The PDF is more detailed that the paper assembly guide or the video. I got the chair together on Saturday and it’s comfortable so I’m happy about that. But I expected a better assembly guide and a smoother process from a $500 chair. And I don’t see any information about how to register the warranty for the chair.