Return Period:
- You can return your products within 30 days of receiving them.
Return Shipping Cost:
- The return shipping cost is the responsibility of the customer.
Restocking Fee:
- A 2% restocking fee may apply for order cancellations or changes.
Return Conditions:
- Products must be returned in their original packaging and accessories, unused and in acceptable condition.
- Final sale products cannot be returned.
Damaged or Defective Products:
- For damaged or defective products, you need to share photos or videos along with your order number. You will receive a link to upload these materials.
- For damaged products, please inform the shipping company within 5 days of delivery.
- Please ensure all returned items are securely packed to prevent any loss or damage during transit.
Refund Process:
- Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-15 business days and automatically applied to your credit card or original method of payment, depending on your card issuer’s policies.
To initiate a return, please first create a support ticket here and provide the reason for the return. Once your return is approved, you can return your package to the address below.
[North America Return Address]
Volkan Duvencioglu
444 Alaska Avenue
Suite #AOD879
Torrance, CA 90503
USA
[Europe Return Address]
Volkan Duvencioglu
Rastenfeld 151
Suite #AOD879
Rastenfeld, 3532
Austria
Late or Missing Refunds:
- If you haven’t received a refund yet, check your bank account first, then contact your credit card company. If needed, contact your bank. Processing times may vary.
Non-Returnable Items:
- Products that do not meet the eligibility criteria (e.g., damaged during shipping, wrong item, missing parts) are covered by our warranty for 2 years (1 year for refurbished items).
- We do not accept returns for items due to personal preferences or no longer needed.
Sale Items:
- Sale or promotional items cannot be returned unless they are defective.
Contact Information:
- For any questions about our returns and refund policies, please contact us at.
Note: This policy was updated on 02/05/2024.